Information we hold
Account information (email, password credentials handled by our authentication provider), profile information you enter, appointment and payment records, consultation messages, and prescriptions issued to you.
Legal
Privacy policy
This page describes how the platform handles your information. It is a working document and should be reviewed with legal counsel before launch.
Identity separation
Patient identity is stored separately from consultation records. For anonymous guidance, doctors are not permitted by our database access rules to read your identifying profile information.
Who can access what
You can access your own records. A doctor can access appointments assigned to them, and identity only for non-anonymous guidance. Administrators can access operational records needed to run the platform, and sensitive administrative access is recorded in audit logs.
Retention
Medical and payment records are retained as required for continuity of care and compliance. You can contact support to request information about your data.
Contact
Raise a support request from your account for any privacy question or data request.