Online service only — nothing is shipped
AVEL Wellness provides online consultations. We do not sell or ship medicines, devices or any physical goods, so there are no shipping charges or delivery times.
Legal
Service delivery
How and when our online service reaches you.
Booking confirmation
When you book, the appointment appears in My appointments straight away. It is confirmed once the doctor accepts it, and you are notified in your account.
The consultation
You join from the appointment page at the scheduled time, by video or audio. You can join from 10 minutes before the start time, and message your doctor from the same page.
Prescriptions and summaries
After a Normal Consultation, any prescription or summary the doctor issues is delivered to your account under Prescriptions, usually right after the consultation. Private Care sessions do not include a prescription.
If the consultation cannot happen
If the doctor does not attend or a technical problem on our side or the doctor's side prevents the consultation, you can reschedule or get a refund as described in our Cancellation & refund policy.